Help & Support

Frequently Asked Questions

We're here to answer your questions and ensure you have the best shopping experience.
If you need further assistance, please don't hesitate to get in touch.

Delivery & Shipping

How long will it take to receive my order?

Here are our estimated delivery times:

  • Order Cutoff Time: 5:00 PM. Orders placed before 5:00 PM begin processing the same business day. Orders placed after 5:00 PM will be processed the next business day.
  • Handling time: 1–2 business days
  • Transit time: 6–9 business days
  • Estimated delivery time: 7–11 business days
How much is delivery?
  • Free standard delivery on all UK orders over £50
  • For orders under £50, a flat delivery fee of £4.99 applies
Do you ship internationally?

No, we currently ship exclusively within the United Kingdom.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your parcel on our Track Your Order page.

Returns, Refunds & Exchanges

What is your returns policy?

We offer a straightforward and hassle-free 30-day returns process. Items must be unworn, unwashed, in their original condition, and returned with all tags and liners attached. Please visit our Returns & Refunds Policy page for full details.

Within how many days do I have to return a product?

You have 30 days from the date you receive your order to return it. Please note that under the Consumer Contracts Regulations 2013, you also have a statutory 14-day cooling-off period during which you can cancel your order without reason.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed within 2–4 business days. Under the Consumer Contracts Regulations 2013, we will issue your refund within 14 days of receiving the returned goods. Refunds will be made using the same payment method you used for the original transaction. No restocking fees apply.

What is the process for exchanging a product?

To receive a different item, please return the original item following our returns procedure. Once your return is accepted, you may place a new order for the replacement item. For full details, please refer to our Returns & Refunds Policy.

Products & Orders

What if I receive a defective product?

If you receive a defective item, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us at support@bloomwren.com and return the item within 30 days. If a fault appears within the first 30 days of purchase, you are entitled to a full refund. For more information, see our Returns and Refunds Policy.

Where is Bloom & Wren located?

Bloom & Wren is a UK-based fashion brand located in London. We proudly offer a curated selection of high-quality fashion products, with delivery available within the United Kingdom.

Our registered address is: Suite/Unit/Room #1-219, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom.

Do you have a physical store?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer support team at support@bloomwren.com for details.

Getting in Touch

How can I contact customer support?

You can reach our customer support team via any of the following:

Still have questions?

Our team responds within 24 hours on business days.

Email us Contact page