Refund policy

We offer a 30-day returns policy. This means you have 30 days from the date you receive your item to request a return.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. We extend this to 30 days as a goodwill gesture.

Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or email). You may use the model cancellation form set out at the end of this policy, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

How to Start a Return

To initiate a return, please contact our customer service team at support@bloomwren.com and provide your order number (as shown in your confirmation email or paper invoice).

If your return request is approved, we will provide you with the return address along with detailed instructions on how and where to send your package. Returns sent without prior authorisation will not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. Under the Consumer Contracts Regulations, if we have not disclosed that the customer bears the cost of returning goods, we are responsible for those costs.

Eligibility for Returns

To qualify for a return, items must be:

• Unworn and unwashed

• In their original condition

• Returned with all tags and liners attached

Items showing signs of wear, use, or damage may be refused.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is the result of our error (for example, if the item received is incorrect, defective, or damaged).

For bundled purchases, all items included in the bundle must be returned together. Individual items from a bundle cannot be returned separately.

If your order arrives damaged, defective, or in the wrong colour or variant, we will cover the return shipping costs. You must contact our support team within 30 days of delivery to report the issue.

Faulty or Not as Described Goods

Under the Consumer Rights Act 2015, you have the right to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. If a fault appears within 30 days of purchase, you are entitled to a full refund. If a fault appears within the first 6 months, we must repair or replace the goods unless we can show the fault was not present at the time of sale. After 6 months, the burden of proof shifts to you to demonstrate the fault was present at the time of purchase.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the situation and resolve the issue promptly.

Exchanges

To receive a different item, please return the original item following the return procedure. Once your return is accepted, you may place a new order for the replacement item.

Refunds

After we receive your return package, we will inspect it within 2–4 business days. If approved, your refund will be issued within that timeframe.

Under the Consumer Contracts Regulations 2013, we will reimburse all payments received from you, including standard delivery costs (but not any supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days after the day we receive the returned goods.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of the reimbursement.

Restocking Fees: £0

Contact Information

Brand Name: Bloom & Wren

Address: Suite #1-219, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Email: support@bloomwren.com

Phone: +44 20 3996 2123

Contact Form: Click here

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM

Response Time: Our customer service team will respond within 24 hours on business days.